Q: What makes OAG different from hiring a freelance designer?
A: Most freelance designers deliver drawings. We deliver breathing room.
At OAG, we understand what it’s like to stay up late designing before a big client meeting—or to sketch on a laptop in your truck while your kids are eating dinner without you. We’ve been there.
That’s why we built a system—not just a service.
With a subscription, you get reliable, polished 2D and 3D designs that you can count on every month—plus a team that reviews, supports, and aligns with your real-world workflow. We help you lead again—with more time, more clarity, and more presence.
Q: Do you offer discounts?
A: Yes! If you pay annually, you get 13 months for the price of 12. Homeowners who order multiple designs at the same time also receive a 10% discount.
Q: What’s included in the Flexible Plan?
A: This plan includes a $99/year membership and pay-per-design pricing at $700 per project. You can upgrade to a subscription at any time, and we’ll credit your $99 toward the first month.
Q: How do I update my billing or profile information?
A: Just log into your account to update your billing, contact info, or subscription preferences.
Q: How do I upgrade or cancel my subscription?
A: To upgrade, log in and adjust your plan anytime. To cancel, email support@outdooralliancegroup.com or call 936-220-2141.
Q: Can I pay annually instead of monthly?
A: Yes. When you pay annually, you’ll receive 13 months of service for the price of 12. Just select the annual payment option at checkout.
Q: Can I switch plans later?
A: Absolutely. You can upgrade anytime and start receiving more designs immediately. Just contact support@outdooralliancegroup.com and we’ll adjust your billing.
Q: How many revisions are included?
A: All plans include at least one revision per design. The Los Cabo Plan includes two. Extra revisions are available for purchase if needed.
Q: Can I request extra revisions?
A: Yes. Just contact us and we’ll help you add extra revisions as needed, based on your design and project type. Contact us @ support@outdooralliancegroup.com or call 936-220-2141.
Q: What’s included in the design packet?
A: Each design packet includes 2D and 3D images, a materials list with plants and hardscape elements, and a PDF document ready to share with clients or contractors.
Q: What happens if I don’t use all my monthly designs?
A: Designs included in your subscription do not roll over. To stay on schedule, we recommend submitting your projects each month—even if they’re simple.
Q: Can I submit multiple designs at once?
A: Yes. You can submit more than one design at a time depending on your plan. We’ll stagger them through the review process and confirm estimated delivery dates.
Q: Can I request a faster turnaround time?
A: In many cases, yes. Expedited timelines are available for an additional fee—just contact us to check availability. Contact us @ support@outdooralliancegroup.com or call 936-220-2141.
Q: What if my project is larger than 9,000 square feet?
A: We can absolutely help. Larger spaces may need more time and custom pricing. Contact us @ support@outdooralliancegroup.com or call 936-220-2141 to discuss your project.
Q: Can I get detailed specs for parts of my design?
A: Yes—detailed specs, like for kitchens or pergolas, can be purchased at a discounted rate. Contact us support@outdooralliancegroup.com and we’ll provide options.
Q: Can I get a video walk-through of my design?
A: Yes! We offer video walk-throughs as an optional add-on. Let us know if you’d like to include one with your project.
Q: Can I use OAG designs for my marketing?
A: Yes! Once you receive your design, you’re free to use the 3D visuals and PDFs in your sales presentations, proposals, website, or social media.
Q: Do you design commercial properties?
A: Yes! We’ve worked on both residential and commercial landscapes. Reach out support@outdooralliancegroup.com or check our Recent Designs page and we’ll show you some examples.
Q: Can you include existing landscaping in my design?
A: Yes! Just let us know in your questionnaire, and we’ll preserve existing plants or structures in your new layout.
Q: Do you serve clients outside the U.S.?
A: We currently serve U.S.-based clients only, but we plan to expand in 2026. Reach out for one-off international requests—we’ll try to help! Either email support at support@outdooralliancegroup.com, or call us at 936-220-2141
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